Chat privately to our online support team, or join the community of young people across the UK who genuinely understand what you’re going through.
Wherever you live you can access safe online support in a way that suits you. (If you live in Herefordshire you may also be able to join our youth activities.) Take a look at our guidelines for Staying Safe Online if you’d like to join us.
If that’s you, take a look below to find out how you can access Hope Online. If you’re a parent, family member or professional and you’d like to refer somebody to Hope, please fill in this online form.
WeAre Hope on Facebook (13 yrs+)
Meet the closed Facebook community of Hope’s young people.
Sometimes it’s just easier to write things down. Wherever you live, if you feel like chatting to other people your age going through the same as you then join the closed WeAre Hope group on Facebook.
If you’re feeling down and need to chat, want to share what you got up to last night or feel the need to debate the highs and lows of your favourite footie team, we are here for you.
(By the way, it’s a private group so we deal with all requests by messaging and checking every new member understands what we’re all about. Once you’ve requested to join, please check your ‘other’ or ‘filtered’ messages on Facebook, and we’ll add you as soon as we’ve been introduced.)
Find the WeAre Hope group guidelines here.
Suzie Hope on Facebook (13 yrs+)
Chat privately to our Online Support Team via Facebook messenger.
Suzie Hope is a team of trained professionals who are there when you need a listening ear. You can send a private message to chat about what’s on your mind in confidence. You can add Suzie Hope as a friend, or simply send a message if you’d prefer them not to appear in your Facebook friend list.
(The pesky ‘other’ or ‘filtered’ messages section on Facebook can cause issues for some people, so if you’ve sent a request and don’t seem to have heard back or had your request accepted, please check here.)
Suzie Hope on Skype (11 yrs+)
Chat privately to our Online Support Team via Skype.
We’ll be in touch as soon as we can to link up our Skype accounts and arrange a good time to talk.
Join us for private, dedicated Facebook group chats.
Next group chats:
Please email firstname.lastname@example.org or message Suzie Hope for upcoming dates and times.
Year 10’s and 11’s
We’d love to welcome you on board!
If you’re thinking of moving to university soon or are currently living away from home, our Student ‘Survival Guide’ Pack might make it easier.
It’s packed with helpful tips on how to cope with university life when a close family member is diagnosed with a life-threatening illness.
Mel and Naomi, who have both experienced a family health crisis while studying away from home, helped us put this helpful pack together; covering leaving home, living away, dealing with responsibilities, home visits and staying positive.
Are you anxious, concerned or struggling to cope with a family member’s illness? Our Online Support Team are trained to listen to your worries and will do their best to help you. Why not read some of the frequently asked questions below, or post your own?
My Dad has been diagnosed with a terminal illness. I feel so tired all the time and exhausted but when I go to bed I can’t get to sleep. Should I get some pills to help me?We suggest...
I am so worried about my Mum and her cancer and what is going to happen to her. I keep getting into trouble at school for not concentrating but I can’t. What can I do?We suggest...
My sister has Leukaemia and nobody understands how I feel; I don’t know how to talk to my friends anymore. What should I do?We suggest...
Hope means a big family that's always there for you, no matter what. After coming to Hope, I feel that everyone’s around me, always trying to help and it just makes me feel like I’m never alone and that I’m just as important as everyone else in the world. It makes me feel equal to everybody, even though I’ve had a bad past I feel like I’ve got a positive future.
Until Hope support started I was in complete denial of my mum's illness. Hope Support enabled me to move on and look to the future - that, at one point, I wasn't sure I could share with my mum. I am so grateful for how this team have helped me and I am so proud to be a part of it and give Hope to many others that have been through what I have.
As a young person living with a parent who has a terminal diagnosis, I’ve discovered a fairly considerable hole in the people-dying-support-system stuff. There is a lot of support out there for children with a close family member who is dying; there is a fair amount of support for spouses and for parents of people who are dying. But not really anything for those of us who are adults-but-not-really, i.e. those of us who are over 18, but still haven’t quite worked out what a mortgage is and see cereal as an appropriate dinner. Hope Support Services is a very small charity who aren’t well known but do some amazing work. Whether I’m going through a time where I use them a lot or not so much, knowing they’re there is a huge support.
Sometimes, when I’ve had a bad day at school and mum’s too tired to be around the house, and it’s all getting me down a bit, it feels like I’m trapped at home. None of my mates live near me, and Facebooking them doesn’t really help much because it’s hard for them to really realise what’s going on at home, or they just don’t want to talk about it. People expect you to be happy and carefree when in reality sometimes it’s difficult to enjoy anything at all.
Talking to Suzie Hope is completely confidential, and using WeAre Hope makes you realise that even if you feel completely shut off with your own problems, there are others going through the same experience as you and are finding it just as hard – that you're not alone in what you're going through. It’s just a friendly, chatty way of letting people know how I am, and being able to share it with others who want to know, really makes a difference.
Being able to Skype Suzie Hope is also fantastic – it gives you that direct contact that sometimes you really need. So whether it's just sharing a silly joke with friends via WeAre Hope and letting people know what I get up to, or talking through serious problems with Suzie Hope.
In June 2014, my Mum was diagnosed with Stage 3 Kidney Cancer. She only had one kidney left anyway, but the cancer spread to the main artery.
It was a massive shock to me and my family. We had already had a difficult year as just months before my Grandma had two strokes and we had to move over to live with her and look after her.
The operation planning started - mum’s kidney needed to be removed and all this new information about dialysis and special diets started piling up in my brain. School was becoming a pressure and I was breaking down in lessons and not being able to concentrate on anything. I spoke to my year support mentor and she referred me to Hope.
Hope has been such a relief to have there for me. It takes everything off my mind. The people I have met through Hope are truly inspirational. They are in similar situations too and I don't feel alone. Some of them have become my best friends, I don't know what I would do without them.
It is good to know you can talk to people who are going through a similar situation to you, knowing you can talk to them without the fear that they won't understand how you are feeling. And it is always such a laugh! Everyone gets on with each other and there is never any bad feelings between anyone.
Hope is not a 24-hour service, so if you’re in need of emergency support right now, please contact one of these organisations below who may be able to help you. If it’s not urgent, this list of helpful links may also help you find the support you need.
Offering confidential emotional support to absolutely everyone.
If you’re under 19 and need to talk about a problem you are facing.
If you need medical help fast but it’s not an emergency. In emergencies, call 999.