National Online Support

Chat privately to our online support team, or join the community of young people across the UK who genuinely understand what you’re going through.

If you’re aged 11+ and a close family member has been diagnosed with a life-threatening illness, we are here for you.

Wherever you live you can access safe online support in a way that suits you. (If you live in Herefordshire you may also be able to join our youth activities.) Take a look at our guidelines for Staying Safe Online if you’d like to join us.

If that’s you, take a look below to find out how you can access Hope Online. If you’re a parent, family member or professional and you’d like to refer somebody to Hope, please fill in this online form.

Join the online community of young people with an ill family member

Join Hope’s online community of young people

WeAre Hope on Facebook (13 yrs+)

Meet the closed Facebook community of Hope’s young people.

Sometimes it’s just easier to write things down. Wherever you live, if you feel like chatting to other people your age going through the same as you then join the closed WeAre Hope group on Facebook.

If you’re feeling down and need to chat, want to share what you got up to last night or feel the need to debate the highs and lows of your favourite footie team, we are here for you.

(By the way, it’s a private group so we deal with all requests by messaging and checking every new member understands what we’re all about. Once you’ve requested to join, please check your ‘other’ or ‘filtered’ messages on Facebook, and we’ll add you as soon as we’ve been introduced.)

Find the WeAre Hope group guidelines here.

Get one to one support online with Suzie Hope

Have a confidential one-to-one chat with us

Suzie Hope on Facebook (13 yrs+)

Chat privately to our Online Support Team via Facebook messenger.

Suzie Hope is a team of trained professionals who are there when you need a listening ear. You can send a private message to chat about what’s on your mind in confidence. You can add Suzie Hope as a friend, or simply send a message if you’d prefer them not to appear in your Facebook friend list.

(The pesky ‘other’ or ‘filtered’ messages section on Facebook can cause issues for some people, so if you’ve sent a request and don’t seem to have heard back or had your request accepted, please check here.)

Suzie Hope on Skype (11 yrs+)

Chat privately to our Online Support Team via Skype.

​You can talk to the Suzie Hope Team on Skype. Create a Skype account if you haven’t already, then email the Online Support Team to let us know you’d like to chat.

We’ll be in touch as soon as we can to link up our Skype accounts and arrange a good time to talk.

Online support groups

Join us for private, dedicated Facebook group chats.

Next group chats:

Please email or message Suzie Hope for upcoming dates and times.

Year 10’s and 11’s
College students
Uni students

We’d love to welcome you on board!

Online support groups for students - Hope Support Services

Special tips for uni-goers

If you’re thinking of moving to university soon or are currently living away from home, our Student ‘Survival Guide’ Pack might make it easier.

It’s packed with helpful tips on how to cope with university life when a close family member is diagnosed with a life-threatening illness.

Mel and Naomi, who have both experienced a family health crisis while studying away from home, helped us put this helpful pack together; covering leaving home, living away, dealing with responsibilities, home visits and staying positive.

Go to uni, or stay at home and look after mum? Help from Hope Support Services

Ask Suzie

Are you anxious, concerned or struggling to cope with a family member’s illness? Our Online Support Team are trained to listen to your worries and will do their best to help you. Why not read some of the frequently asked questions below, or post your own?

  • I feel so tired all the time.

    My Dad has been diagnosed with a terminal illness. I feel so tired all the time and exhausted but when I go to bed I can’t get to sleep. Should I get some pills to help me?

  • I can't concentrate.

    I am so worried about my Mum and her cancer and what is going to happen to her. I keep getting into trouble at school for not concentrating but I can’t. What can I do?

  • Nobody understands.

    My sister has Leukaemia and nobody understands how I feel; I don’t know how to talk to my friends anymore. What should I do?

Ask your own question.

Or alternatively, you can email the Suzie Hope Team at:

See stories from others

Need help right now?

Hope is not a 24-hour service, so if you’re in need of emergency support right now, please contact one of these organisations below who may be able to help you. If it’s not urgent, this list of helpful links may also help you find the support you need.



Offering confidential emotional support to absolutely everyone.

116 123



If you’re under 19 and need to talk about a problem you are facing.

0800 1111

NHS 111

NHS 111

If you need medical help fast but it’s not an emergency. In emergencies, call 999.



For help and advice on internet safety, or to report something that’s worried you, Click CEOP – CEOP’s Safety Centre.