Sue Trevethan was diagnosed with cancer. She set out to find if there were any services available for her three children - who were 13, 16 and 19 at the time. She soon found that no such service existed.
Sue decided something had to be done to help the thousands of young people every year who experience the trauma and uncertainty of a family health crisis. With her background as a therapist with young people, she set about starting Hope Support Services from a coffee shop.
The first ever Y-Team (Youth Management Team) was established; a group of young people who had been through a family health crisis themselves and wanted to use their past experiences to help others today.
Sue and her small team of volunteers raised the funds needed for Hope to gain charity status.
Hope started providing free training for professionals working 'frontline' with young people, giving important insight into a family health crisis and how to refer to Hope .
Hope established Youth Sessions in a youth centre in Ross-on-Wye, Herefordshire.
The first ever Hope on the Road Trip, paid for by the Y-Team, took Hope's young people ice skating, away from a stressful situation at home.
Hope moved into its first functioning office. Before this, Sue and her small team worked from her home in Herefordshire.
The Y-Team established community partnerships such as the first ever Hope sausage with a local butcher to raise funds and the profile of Hope.
The Y-Team organised, funded and delivered its first major events; a Youth Conference, bringing local youth organisations together to celebrate all Hope had achieved so far, and the first Jump for Hope skydive.
Hope established an exciting partnership with Macmillan.
Hope's service delivery came to parts of Gloucestershire, working with local services and organisations in the county to support the young people who need us.
Hope's Herefordshire Y-Team were awarded their first Diana Award - recognising young people who inspire the lives of others.
The first Gloucestershire Youth Session took place in a youth centre in the Forest of Dean.
Members of our Herefordshire Y-Team received Young Good Citizen Awards for their outstanding contribution to their community.
Hope's young people recorded and released their own song with the help of BBC's The Voice contestant Vince Freeman. The song, 'We Are Hope', was played on BBC Radio Gloucestershire and the Y-Teams were interviewed on radio stations across the two counties.
The first ever Gloucestershire Y-Team was established, with young people from different areas of the county with a passion to reach other young people going through a family health crisis.
The Gloucestershire Y-Team and new Herefordshire Y-Team members received Diana Awards for their work supporting other young people through Hope.
Hope reached 1,000 followers on Twitter.
After the success of our Frontline Professional Training in Herefordshire in 2010, we delivered the sessions in Gloucestershire, developing partnerships with more local organisations.
Hope hosted a presentation evening in the House of Commons, London. 30 guests attended the event, including CEO of Childline Peter Liver, and the Rt Hon Iain Duncan Smith MP.
After two years of working with Sue and the Hope team, Clare Thomas stepped up to become the CEO of Hope Support Services.
Hope reached 1000 Likes on Facebook.
We were blown away to receive the Queen’s Award for Voluntary Service - the highest award given to volunteer groups across the UK.
Following a successful pilot, Children in Need supported us to launch Hope Online nationally.
Hope celebrated working with 200 young people since we started.
Hope received a Weston Charity Award celebrating and supporting outstanding charities working with youth, welfare and community.
We were presented with a Macmillan Excellence Award for Service Improvement! It rewards services that greatly improve the experiences of people affected by cancer.